:root{--bg-primary:#0a0a12;--bg-secondary:#12121e;--bg-tertiary:#1a1a2e;--bg-chat:#0d0d18;--bg-hover:#ffffff0a;--bg-active:#6366f11f;--bg-glass:#ffffff08;--surface-card:#1a1a2e99;--surface-modal:#12121ef2;--surface-tooltip:#1e1e32f2;--accent-primary:#6366f1;--accent-primary-hover:#818cf8;--accent-green:#10b981;--accent-green-light:#34d399;--accent-blue:#3b82f6;--accent-orange:#f59e0b;--accent-red:#ef4444;--accent-purple:#8b5cf6;--accent-pink:#ec4899;--accent-cyan:#06b6d4;--msg-outgoing:#1a3a2a;--msg-outgoing-border:#10b98133;--msg-incoming:#1e1e32;--msg-incoming-border:#6366f126;--msg-system:#8b5cf614;--msg-ai:#8b5cf61f;--text-primary:#e2e8f0;--text-secondary:#94a3b8;--text-tertiary:#64748b;--text-muted:#475569;--text-inverse:#0f172a;--text-link:#60a5fa;--border-primary:#ffffff0f;--border-secondary:#ffffff1a;--border-focus:#6366f180;--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 12px #0006;--shadow-lg:0 8px 32px #00000080;--shadow-glow:0 0 20px #6366f126;--radius-xs:4px;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:24px;--radius-full:9999px;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--space-10:40px;--space-12:48px;--font-sans:"Inter",-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;--font-mono:"JetBrains Mono","Fira Code",monospace;--text-xs:11px;--text-sm:13px;--text-base:14px;--text-md:15px;--text-lg:17px;--text-xl:20px;--text-2xl:24px;--text-3xl:30px;--sidebar-width:260px;--sidebar-collapsed:68px;--header-height:56px;--chat-list-width:360px;--profile-width:320px;--transition-fast:.15s ease;--transition-base:.2s ease;--transition-slow:.3s ease;--transition-spring:.3s cubic-bezier(.34,1.56,.64,1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:14px}body{font-family:var(--font-sans);background:var(--bg-primary);color:var(--text-primary);height:100vh;line-height:1.5;overflow:hidden}a{color:var(--text-link);transition:color var(--transition-fast);text-decoration:none}a:hover{color:var(--accent-primary-hover)}button{cursor:pointer;color:inherit;font-family:inherit;font-size:inherit;background:0 0;border:none;outline:none}input,textarea,select{font-family:inherit;font-size:inherit;color:var(--text-primary);background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-sm);padding:var(--space-2)var(--space-3);transition:border-color var(--transition-fast),box-shadow var(--transition-fast);outline:none}input:focus,textarea:focus,select:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #6366f11a}::placeholder{color:var(--text-muted)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.badge{border-radius:var(--radius-full);font-size:var(--text-xs);letter-spacing:.02em;align-items:center;gap:4px;padding:2px 8px;font-weight:600;display:inline-flex}.badge-green{color:var(--accent-green-light);background:#10b98126}.badge-red{color:#fca5a5;background:#ef444426}.badge-orange{color:#fcd34d;background:#f59e0b26}.badge-blue{color:#93c5fd;background:#3b82f626}.badge-purple{color:#c4b5fd;background:#8b5cf626}.badge-gray{color:var(--text-secondary);background:#94a3b81f}.btn{border-radius:var(--radius-sm);font-weight:500;font-size:var(--text-sm);transition:all var(--transition-fast);white-space:nowrap;justify-content:center;align-items:center;gap:6px;padding:8px 16px;display:inline-flex}.btn:active{transform:scale(.97)}.btn-primary{background:var(--accent-primary);color:#fff}.btn-primary:hover{background:var(--accent-primary-hover);box-shadow:var(--shadow-glow)}.btn-secondary{background:var(--bg-tertiary);color:var(--text-primary);border:1px solid var(--border-secondary)}.btn-secondary:hover{background:var(--bg-hover);border-color:var(--border-focus)}.btn-ghost{color:var(--text-secondary);padding:6px 10px}.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary)}.btn-danger{color:#fca5a5;background:#ef444426}.btn-danger:hover{background:#ef444440}.btn-sm{font-size:var(--text-xs);padding:4px 10px}.btn-icon{border-radius:var(--radius-sm);justify-content:center;align-items:center;width:36px;height:36px;padding:0;display:inline-flex}.avatar{border-radius:var(--radius-full);width:40px;height:40px;font-weight:600;font-size:var(--text-sm);background:linear-gradient(135deg,var(--accent-primary),var(--accent-purple));color:#fff;flex-shrink:0;justify-content:center;align-items:center;display:flex}.avatar-sm{width:32px;height:32px;font-size:var(--text-xs)}.avatar-lg{width:56px;height:56px;font-size:var(--text-lg)}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInLeft{0%{opacity:0;transform:translate(-12px)}to{opacity:1;transform:translate(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(12px)}to{opacity:1;transform:translate(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes messagePop{0%{opacity:0;transform:scale(.8)translateY(10px)}to{opacity:1;transform:scale(1)translateY(0)}}.animate-fade{animation:.3s forwards fadeIn}.animate-slide-left{animation:.3s forwards slideInLeft}.animate-slide-right{animation:.3s forwards slideInRight}.animate-pulse{animation:2s ease-in-out infinite pulse}.animate-message{animation:.25s cubic-bezier(.34,1.56,.64,1) forwards messagePop}
.app-layout{height:100vh;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid var(--border-primary);height:100vh;transition:width var(--transition-slow);z-index:100;flex-direction:column;flex-shrink:0;display:flex}.sidebar-header{height:var(--header-height);padding:0 var(--space-5);border-bottom:1px solid var(--border-primary);align-items:center;gap:var(--space-3);display:flex}.sidebar-logo{align-items:center;gap:var(--space-3);display:flex}.sidebar-logo-icon{border-radius:var(--radius-md);background:linear-gradient(135deg,var(--accent-primary),var(--accent-purple));flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:16px;display:flex}.sidebar-logo-text{font-size:var(--text-lg);background:linear-gradient(135deg,var(--accent-primary),var(--accent-purple));-webkit-text-fill-color:transparent;letter-spacing:-.02em;-webkit-background-clip:text;font-weight:700}.sidebar-nav{padding:var(--space-3);gap:var(--space-1);flex-direction:column;flex:1;display:flex;overflow-y:auto}.sidebar-section-label{font-size:var(--text-xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;padding:var(--space-4)var(--space-3)var(--space-2);font-weight:600}.nav-item{align-items:center;gap:var(--space-3);padding:var(--space-2)var(--space-3);border-radius:var(--radius-sm);color:var(--text-secondary);font-size:var(--text-sm);transition:all var(--transition-fast);font-weight:500;text-decoration:none;display:flex;position:relative}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:var(--bg-active);color:var(--accent-primary-hover)}.nav-item-icon{flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;font-size:16px;display:flex}.nav-item-badge{background:var(--accent-red);color:#fff;border-radius:var(--radius-full);justify-content:center;align-items:center;min-width:18px;height:18px;margin-left:auto;padding:0 5px;font-size:10px;font-weight:700;display:flex}.sidebar-footer{padding:var(--space-3);border-top:1px solid var(--border-primary)}.sidebar-user{align-items:center;gap:var(--space-3);padding:var(--space-2)var(--space-3);border-radius:var(--radius-sm);transition:background var(--transition-fast);cursor:pointer;display:flex}.sidebar-user:hover{background:var(--bg-hover)}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{font-size:var(--text-sm);color:var(--text-primary);font-weight:600}.sidebar-user-role{font-size:var(--text-xs);color:var(--text-tertiary);text-transform:capitalize}.main-content{flex-direction:column;flex:1;min-width:0;height:100vh;display:flex;overflow:hidden}.page-header{height:var(--header-height);padding:0 var(--space-6);border-bottom:1px solid var(--border-primary);background:var(--bg-secondary);align-items:center;gap:var(--space-4);flex-shrink:0;display:flex}.page-title{font-size:var(--text-lg);color:var(--text-primary);font-weight:700}.page-body{padding:var(--space-6);flex:1;overflow-y:auto}
.chat-layout{height:100vh;display:flex;overflow:hidden}.conversation-list-panel{width:var(--chat-list-width);border-right:1px solid var(--border-primary);background:var(--bg-secondary);flex-direction:column;flex-shrink:0;height:100%;display:flex}.conversation-list-header{padding:var(--space-4)var(--space-4)var(--space-3);border-bottom:1px solid var(--border-primary)}.conversation-list-title{margin-bottom:var(--space-3);justify-content:space-between;align-items:center;display:flex}.conversation-list-title h2{font-size:var(--text-lg);font-weight:700}.search-box{position:relative}.search-box input{width:100%;padding:var(--space-2)var(--space-3)var(--space-2)34px;background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-md);font-size:var(--text-sm);color:var(--text-primary)}.search-box-icon{color:var(--text-muted);font-size:14px;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.conversation-filters{gap:var(--space-1);padding:var(--space-2)var(--space-4);border-bottom:1px solid var(--border-primary);display:flex;overflow-x:auto}.filter-btn{border-radius:var(--radius-full);font-size:var(--text-xs);color:var(--text-secondary);border:1px solid var(--border-primary);white-space:nowrap;transition:all var(--transition-fast);background:0 0;padding:4px 12px;font-weight:500}.filter-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.filter-btn.active{background:var(--accent-primary);color:#fff;border-color:var(--accent-primary)}.conversation-list{flex:1;overflow-y:auto}.conversation-item{align-items:center;gap:var(--space-3);padding:var(--space-3)var(--space-4);cursor:pointer;transition:background var(--transition-fast);border-bottom:1px solid var(--border-primary);display:flex;position:relative}.conversation-item:hover{background:var(--bg-hover)}.conversation-item.active{background:var(--bg-active);border-left:3px solid var(--accent-primary)}.conversation-item.unread{background:#6366f10d}.conversation-avatar{flex-shrink:0;position:relative}.conversation-avatar .online-dot{background:var(--accent-green);border:2px solid var(--bg-secondary);border-radius:var(--radius-full);width:10px;height:10px;position:absolute;bottom:0;right:0}.conversation-info{flex:1;min-width:0}.conversation-info-top{justify-content:space-between;align-items:center;gap:var(--space-2);margin-bottom:2px;display:flex}.conversation-name{font-size:var(--text-sm);color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.conversation-time{font-size:var(--text-xs);color:var(--text-tertiary);flex-shrink:0}.conversation-preview{justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.conversation-last-msg{font-size:var(--text-xs);color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.conversation-last-msg .direction-icon{color:var(--accent-green);margin-right:2px}.unread-count{background:var(--accent-primary);color:#fff;border-radius:var(--radius-full);flex-shrink:0;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:10px;font-weight:700;display:flex}.conversation-tags{gap:3px;margin-top:3px;display:flex}.conversation-tag{border-radius:var(--radius-full);color:var(--accent-primary-hover);background:#6366f11a;padding:1px 5px;font-size:9px}.chat-panel{background:var(--bg-chat);flex-direction:column;flex:1;min-width:0;display:flex}.chat-empty{color:var(--text-muted);justify-content:center;align-items:center;gap:var(--space-4);flex-direction:column;flex:1;display:flex}.chat-empty-icon{opacity:.3;font-size:64px}.chat-empty-text{font-size:var(--text-lg);font-weight:500}.chat-empty-hint{font-size:var(--text-sm);color:var(--text-tertiary)}.chat-header{height:var(--header-height);padding:0 var(--space-5);align-items:center;gap:var(--space-3);border-bottom:1px solid var(--border-primary);background:var(--bg-secondary);flex-shrink:0;display:flex}.chat-header-info{flex:1;min-width:0}.chat-header-name{font-size:var(--text-md);font-weight:600}.chat-header-status{font-size:var(--text-xs);color:var(--text-tertiary)}.chat-header-actions{gap:var(--space-2);display:flex}.messages-container{padding:var(--space-4)var(--space-6);gap:var(--space-2);flex-direction:column;flex:1;display:flex;overflow-y:auto}.message-date-divider{padding:var(--space-4)0 var(--space-2);justify-content:center;align-items:center;display:flex}.message-date-divider span{background:var(--bg-tertiary);color:var(--text-tertiary);font-size:var(--text-xs);border-radius:var(--radius-full);padding:3px 12px;font-weight:500}.message-row{animation:.25s cubic-bezier(.34,1.56,.64,1) forwards messagePop;display:flex}.message-row.incoming{justify-content:flex-start}.message-row.outgoing{justify-content:flex-end}.message-bubble{max-width:65%;padding:var(--space-2)var(--space-3);border-radius:var(--radius-lg);word-wrap:break-word;line-height:1.45;font-size:var(--text-sm);position:relative}.message-row.incoming .message-bubble{background:var(--msg-incoming);border:1px solid var(--msg-incoming-border);border-bottom-left-radius:var(--radius-xs)}.message-row.outgoing .message-bubble{background:var(--msg-outgoing);border:1px solid var(--msg-outgoing-border);border-bottom-right-radius:var(--radius-xs)}.message-source{align-items:center;gap:3px;margin-bottom:2px;font-size:10px;font-weight:600;display:inline-flex}.message-source.ai{color:var(--accent-purple)}.message-source.system{color:var(--accent-orange)}.message-source.operator{color:var(--accent-cyan)}.message-content{color:var(--text-primary);white-space:pre-wrap}.message-content a{color:var(--text-link);text-decoration:underline}.message-meta{justify-content:flex-end;align-items:center;gap:var(--space-1);margin-top:2px;display:flex}.message-time{color:var(--text-muted);font-size:10px}.message-status{font-size:11px}.message-status.sent{color:var(--text-muted)}.message-status.delivered{color:var(--text-secondary)}.message-status.read{color:var(--accent-blue)}.message-status.failed{color:var(--accent-red)}.message-reaction{background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-full);padding:1px 4px;font-size:12px;position:absolute;bottom:-8px;right:8px}.message-buttons{gap:var(--space-1);margin-top:var(--space-2);padding-top:var(--space-2);border-top:1px solid #ffffff0f;flex-direction:column;display:flex}.message-btn{padding:var(--space-2);border-radius:var(--radius-sm);font-size:var(--text-xs);text-align:center;color:var(--accent-primary-hover);transition:background var(--transition-fast);cursor:default;background:#6366f11a;font-weight:500}.message-attachment{margin-bottom:var(--space-2);border-radius:var(--radius-md);max-width:280px;overflow:hidden}.message-attachment img{border-radius:var(--radius-md);width:100%;display:block}.message-attachment-file{align-items:center;gap:var(--space-2);padding:var(--space-2)var(--space-3);border-radius:var(--radius-sm);font-size:var(--text-xs);background:#ffffff0a;display:flex}.message-attachment-file-icon{font-size:20px}.message-input-area{padding:var(--space-3)var(--space-5);border-top:1px solid var(--border-primary);background:var(--bg-secondary)}.message-input-row{align-items:flex-end;gap:var(--space-3);display:flex}.message-input-wrapper{flex:1;position:relative}.message-input-wrapper textarea{width:100%;min-height:42px;max-height:120px;padding:10px var(--space-4);background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-xl);resize:none;font-size:var(--text-sm);color:var(--text-primary);line-height:1.4}.message-input-wrapper textarea:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #6366f114}.send-btn{border-radius:var(--radius-full);background:var(--accent-primary);color:#fff;width:42px;height:42px;transition:all var(--transition-fast);flex-shrink:0;justify-content:center;align-items:center;font-size:18px;display:flex}.send-btn:hover{background:var(--accent-primary-hover);box-shadow:var(--shadow-glow);transform:scale(1.05)}.send-btn:active{transform:scale(.95)}.send-btn:disabled{opacity:.3;cursor:not-allowed;transform:none}.message-input-tools{gap:var(--space-1);padding-top:var(--space-2);display:flex}.tool-btn{border-radius:var(--radius-full);font-size:var(--text-xs);color:var(--text-tertiary);border:1px solid var(--border-primary);transition:all var(--transition-fast);background:0 0;padding:3px 10px}.tool-btn:hover{background:var(--bg-hover);color:var(--text-secondary);border-color:var(--border-secondary)}.tool-btn.active{color:#fca5a5;background:#ef44441a;border-color:#ef44444d}.profile-panel{width:var(--profile-width);border-left:1px solid var(--border-primary);background:var(--bg-secondary);flex-direction:column;flex-shrink:0;height:100%;display:flex;overflow-y:auto}.profile-header{padding:var(--space-6)var(--space-5);text-align:center;border-bottom:1px solid var(--border-primary)}.profile-avatar{border-radius:var(--radius-full);background:linear-gradient(135deg,var(--accent-primary),var(--accent-purple));color:#fff;width:72px;height:72px;margin:0 auto var(--space-3);justify-content:center;align-items:center;font-size:28px;font-weight:700;display:flex}.profile-name{font-size:var(--text-lg);font-weight:700}.profile-phone{font-size:var(--text-sm);color:var(--text-secondary);margin-top:2px}.profile-segment{margin-top:var(--space-2);border-radius:var(--radius-full);font-size:var(--text-xs);color:var(--accent-primary-hover);background:#6366f11a;align-items:center;gap:4px;padding:3px 12px;font-weight:600;display:inline-flex}.profile-section{padding:var(--space-4)var(--space-5);border-bottom:1px solid var(--border-primary)}.profile-section-title{font-size:var(--text-xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;margin-bottom:var(--space-3);font-weight:600}.profile-stats{gap:var(--space-2);grid-template-columns:1fr 1fr;display:grid}.profile-stat{background:var(--bg-tertiary);border-radius:var(--radius-sm);padding:var(--space-3);text-align:center}.profile-stat-value{font-size:var(--text-lg);color:var(--text-primary);font-weight:700}.profile-stat-label{font-size:var(--text-xs);color:var(--text-tertiary)}.profile-orders{gap:var(--space-2);flex-direction:column;display:flex}.profile-order-item{padding:var(--space-2)var(--space-3);background:var(--bg-tertiary);border-radius:var(--radius-sm);font-size:var(--text-xs);justify-content:space-between;align-items:center;display:flex}.profile-order-name{font-weight:600}.profile-order-amount{color:var(--accent-green-light);font-weight:600}.profile-tags{gap:var(--space-1);flex-wrap:wrap;display:flex}.profile-tag{border-radius:var(--radius-full);font-size:var(--text-xs);color:var(--accent-primary-hover);background:#6366f11a;padding:2px 8px}.profile-notes{gap:var(--space-2);flex-direction:column;display:flex}.profile-note{padding:var(--space-2)var(--space-3);background:var(--bg-tertiary);border-radius:var(--radius-sm);font-size:var(--text-xs);color:var(--text-secondary);border-left:2px solid var(--accent-purple)}.profile-note-author{color:var(--text-muted);margin-top:2px;font-size:10px}